Frequently Asked Questions

Where are you based in Malta & what about delivery?

We operate exclusively online and do not have a physical storefront as of yet. However, we offer fast delivery across Malta & Gozo. Deliveries are all completed within 48hrs and for any coming soon products kindly allow between 7 - 15 days for arrival. Minimum order for delivery €50

What are your payment terms?

We accept payment upon delivery. This helps us ensure a secure and trustworthy transaction while giving you peace of mind that your product will arrive promptly and as promised.

Why are some products over retail?

As collectors ourselves, we try our best to keep the price as low as possible but this is sometimes due to demand & fluctuating prices from overseas markets.

Can you bring vintage and old sets ?

We can source vintage or older sets and we’re happy to bring in almost anything, based on current market availability and pricing.

How can I contact you?

For inquiries or special requests, feel free to contact us at sales@themadkollektor.com

Have you got a loyalty scheme?

We value our loyal customers! Our loyalty scheme rewards returning clients with exclusive perks and offers. Enrolling is easy, just make your first purchase through our website and you'll be automatically included.

Where do you import your products from?

We import all our products directly from official and trusted distributors and wholesalers across the globe. For example, our Japanese Pokémon sets come straight from Japan, while English and other international sets are sourced from their respective regions through verified channels. Authenticity is not just important to us but it's non-negotiable. We take these matters seriously so you can collect and shop with complete confidence.

Our Promise

As collectors, we don’t aim to be the cheapest, we aim to be reliable and trusted. Our focus is on delivering the best-quality products, carefully sourced from authentic distributors and manufacturers around the world. From exclusive Japanese releases to major international sets, we ensure availability, integrity, and a standard you can count on because for us, quality, trust, and customer satisfaction always come first.